Refund Policy

This Refund Policy explains when refunds are issued for orders placed on tailneeds.com. Because our pine wood cat litter is a consumable hygiene product, our policy is set out clearly below. Please read it before placing an order.

1. All Sales Are Final Once Delivered

Once an order has been delivered, the sale is final. We do not accept returns or offer refunds for delivered products, including for change of mind. As a consumable and hygiene product, opened or unopened litter cannot be resold and is not eligible for return once it has reached you.

2. When a Refund Is Issued

Refunds are provided only in the following situations:

• Order not delivered: if a prepaid order is not delivered to you and the order cannot be fulfilled.
• Payment charged without an order: if your payment was debited but no order was created against it (for example, a failed transaction where money was captured).
• Order cancelled before dispatch: as described in our Cancellation Policy.

3. How Refunds Are Processed

Approved refunds for prepaid orders are credited back to the original payment method through our payment gateway, Razorpay. Once initiated, refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider. Cash on Delivery orders are not charged until delivery, so no refund arises for a COD order that is not delivered.

4. Received a Damaged, Defective, or Incorrect Item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order reference and clear photographs. We will review your case and do our best to assist. Any resolution in these cases is assessed individually and is at our discretion.

5. Contact

To raise a refund request or report an issue with your order, contact us at ayushman.infenergy@gmail.com with your order reference (for example, TN-123456).