Cancellation Policy

This Cancellation Policy explains when an order placed on tailneeds.com can be cancelled.

1. Cancelling Before Dispatch

You may cancel your order at any time before it has been dispatched, for a full refund. To cancel, contact us as soon as possible with your order reference (for example, TN-123456). If the order was prepaid, the full amount will be refunded to your original payment method.

2. After Dispatch

Once an order has been dispatched, it can no longer be cancelled. After delivery, our Refund Policy applies — all sales are final once delivered.

3. Cancellations by Us

We may cancel an order in the event of a pricing error, product unavailability, suspected fraud, or an incomplete or unreachable delivery address. If we cancel a prepaid order, the amount paid will be refunded in full.

4. How Refunds Are Issued

Refunds for cancelled prepaid orders are credited to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank or payment provider. Cash on Delivery orders are not charged until delivery, so cancelling a COD order before dispatch involves no refund.

5. Contact

To cancel an order, contact us at ayushman.infenergy@gmail.com with your order reference.