Privacy Policy

This Privacy Policy explains how TailNeeds (“we”, “us”, “our”) collects, uses, and protects your personal information when you use tailneeds.com and place an order with us.

1. Information We Collect

When you place an order, we collect the information you provide, which includes:

• Your name
• Phone number
• Delivery address and pincode
• Order details (products and quantities)

Payment information (such as card or UPI details) is collected and processed directly by our payment gateway, Razorpay. We do not receive or store your full card or banking details on our servers.

2. How We Use Your Information

• To process, fulfil, and deliver your orders
• To contact you about your order or delivery
• To process payments and issue refunds where applicable
• To respond to your enquiries and provide customer support
• To prevent fraud and keep the Website secure

3. Sharing Your Information

We do not sell your personal information. We share it only with the service providers needed to fulfil your order — for example, our payment gateway (Razorpay) to process payments, and courier/delivery partners to deliver your order. These parties receive only the information necessary to perform their function. We may also disclose information where required by law.

4. Data Storage & Security

Order records are stored securely in our database with access controls in place. We take reasonable technical measures to protect your information against unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies

The Website uses only the cookies and local storage necessary for core functionality, such as keeping items in your cart. We do not use them to sell your data.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us. We will respond to reasonable requests in accordance with applicable law.

7. Contact

For any privacy-related questions or requests, contact us at ayushman.infenergy@gmail.com.